
Designing in the Age of AI: Reflections from NN/g’s UX Podcast
AI won’t replace designers—but it will redefine what we design. From service blueprints that feel more like movie scripts to words becoming the most critical design skill of the future, we’re stepping into an era where design is less about pixels and more about trust, choreography, and human connection. I wrote about it after listening to the latest NN/g UX Podcast—check it out.

Designing Appointment Scheduling for Terminals: From Data Chaos to Decision Intelligence
Appointment scheduling in logistics is high-stakes and often chaotic. In this case study, Kate Huezo walks through how she redesigned a terminal scheduling platform—shifting it from a static data grid into an actionable intelligence tool. The result? Clearer decisions, calmer dispatchers, and a solution now live with ICTSI.

Entry 03
Appointment scheduling in logistics is high-stakes and often chaotic. In this case study, Kate Huezo walks through how she redesigned a terminal scheduling platform—shifting it from a static data grid into an actionable intelligence tool. The result? Clearer decisions, calmer dispatchers, and a solution now live with ICTSI.